Refund policy

We want you to love your Linen Shelf purchase. If something isn't right, here's how returns, exchanges and refunds work.

Returns & Exchanges

We offer a 14-day return or exchange window from the date of delivery, subject to the conditions below.

To be eligible:

The product must be unused, unwashed and unaltered
The product must be returned in its original condition and packaging
All original tags and labels must be intact
Proof of purchase must be provided

All return and exchange requests are subject to inspection and approval.

Non-Returnable Products

Returns and exchanges are not accepted for:

Customised, personalised or made-to-order products
Products that have been used, washed, altered or damaged after delivery
Products marked as Final Sale, where applicable

A product may be considered used even if it has not been washed or opened. If inspection indicates that a product has been used and can no longer be resold, the return may be declined.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please share clear photographs and/or videos showing the product and, where relevant, its packaging. An unboxing video may be requested where necessary to verify the condition in which the product was received.

After verification, we will arrange a replacement, subject to product availability.

Where a replacement is not reasonably possible, an appropriate alternative remedy may be offered in accordance with applicable law.

Return Process

Once your return request is approved:

We will arrange or provide instructions for the return.
Please securely pack the product in its original packaging with all applicable tags and labels intact.
The returned product will be inspected after receipt.
Once the return passes inspection, the eligible refund will be processed.

Refunds

Refunds are processed only after the returned product has been received and successfully inspected.

For eligible returns, the refund will be initiated within 7 working days of receipt and approval of the returned product and credited within the applicable payment-processing timeline.

For prepaid orders, refunds will generally be made to the original payment method.

For COD orders, eligible monetary refunds will be processed through bank transfer using the details requested from the customer.

We may request accurate bank-account details before processing a COD refund.

Return Shipping

For customer-initiated, non-defective returns, original shipping charges are non-refundable.

Depending on the circumstances of the return, we may deduct or charge reasonable return shipping or handling costs where applicable. Any such applicable charge will be communicated to you before the return is processed.

For products that are damaged, defective or incorrectly supplied by us, we will address the applicable return shipping arrangements separately.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, it may no longer be possible to cancel it. You may refuse delivery or, where accepted, initiate a return after delivery in accordance with this policy.

There is no cancellation charge for refusing a dispatched order.

For eligible cancellations before dispatch, refunds will be processed to the applicable payment method within the applicable processing timeline.