What makes Linen Shelf products different?

We combine over four decades of manufacturing expertise with a focus on thoughtful design and responsible sourcing. Every product is developed in-house and crafted to meet the standards of global luxury retailers.

What materials do you use?

We primarily use high-quality cotton and linen, chosen for breathability, durability, and comfort. Fabric selection is guided by both performance and feel.

Are your products suitable for all seasons?

Yes. Our fabrics are designed to be breathable in summer and comfortable in cooler conditions, making them suitable for year-round use.

Depending on whether you're a cold sleeper or hot sleeper, it might better to read more about our fill guide.

Do your products get softer over time?

Yes. Natural fibers like cotton and linen tend to soften with each wash while maintaining their structure.

How should I wash my bedding?

Machine wash in cold or lukewarm water with mild detergent. Avoid harsh chemicals and tumble dry on low or air dry for best results.

Read our product care guide for exact care instructions of your product.

Will the color fade after washing?

Our products are designed to retain color with proper care. Minor fading over time is natural with all dyed fabrics.

Will the fabric shrink after washing?

Minimal shrinkage may occur with natural fabrics, but our products are pre-treated to reduce this as much as possible.

Do you offer free shipping?

Yes, we offer complimentary shipping across India.

How long will my order take to arrive?

Orders are typically delivered within 5–7 business days, depending on your location.

Can I track my order?

Yes, you will receive a tracking link once your order is shipped.

What is your return policy?

We offer hassle-free returns within 14 days of delivery, provided the product is unused and in original condition.

How do I initiate a return or exchange?

Simply contact our support team with your order details, and we’ll guide you through the process.

Where are your products made?

All our products are manufactured at our own facilities in India, ensuring full control over quality and craftsmanship.

Are you associated with global brands?

Yes, we have extensive experience manufacturing for leading international home brands.

Do you follow sustainable practices?

We are committed to responsible manufacturing, focusing on efficient processes and mindful manufacturing.

Can I speak to someone before buying?

Yes, our team is available to assist you with product selection and queries.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Do you offer customization?

Absolutely. We create custom linen solutions for weddings, events, and corporate gifts. Contact our team to discuss bulk orders and personalized options tailored to your needs.

Do you offer Cash on Delivery (COD)?

Yes, COD is available on select orders.

Can I modify my order after placing it?

If your order has not yet been dispatched, please contact us as soon as possible. Once an order has been dispatched, changes may no longer be possible.

Can I add products to an order after placing it?

Orders are processed as quickly as possible, so we cannot guarantee that additional products can be added. If your order has not been dispatched, contact us and we'll see what we can do.

Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your address. We can only make changes before dispatch where operationally possible.

How will I know if my order has been confirmed?

Once your order is successfully placed, you'll receive an order confirmation through the contact details provided at checkout.

What if I haven't received my order confirmation?

Please check your spam or promotions folder first. If you still can't find it, contact us with the details used to place your order and we'll assist you.

Can I purchase a product that is out of stock?

Products that are unavailable cannot currently be purchased. If a restock notification is available on the product page, you can use it to stay informed.

How will I know when a product is back in stock?

Where a restock notification is available, you can sign up to be notified. Otherwise, you can check the product page periodically for availability.

Do you offer gift wrapping?

Gift-wrapping availability may vary by product and order. Please contact us before placing your order if you have a specific gifting requirement.

Can I send an order directly as a gift?

Yes, you can enter the recipient's delivery details at checkout. Please ensure that the recipient's address and contact information are accurate.

What payment methods do you accept?

We accept available payment methods including credit cards, debit cards, net banking, UPI, wallets and Cash on Delivery, subject to availability and serviceability.

What happens if I am charged but my order isn't confirmed?

Please contact us with your payment reference or transaction details. We'll verify the payment status and assist you with the next steps.

Do you offer international shipping?

Yes. International orders are available for eligible destinations, subject to serviceability and applicable customs and import requirements.

How quickly will my order be dispatched?

We aim to dispatch orders within 48 hours of order confirmation. Orders are not dispatched on Saturdays, Sundays or public holidays.

How long will delivery take after dispatch?

Delivery time depends on your location and courier serviceability. Your estimated delivery timeline will be provided at checkout or in your order confirmation.

How can I track my order?

Once your order has been dispatched, tracking information will be shared through the contact details provided with your order, where tracking is available.

What if my tracking information hasn't updated?

Courier tracking may occasionally take time to update after dispatch. If there has been no movement for an unusually long period, contact us and we'll help you follow up with the logistics partner.

What if my package arrives damaged?

Please contact us within 48 hours of delivery with clear photographs or videos of the product and packaging. We may request additional information to verify the issue.

What if I receive the wrong product?

Please contact us within48 hours of deliverywith photographs or videos showing the product received. After verification, we'll arrange a replacement where applicable.

What if an item is missing from my order?

Please contact us as soon as possible with your order details and photographs of the package and its contents. We'll review the issue and assist you.

Can I refuse delivery if I no longer want the order?

Yes. For a dispatched order, you may refuse delivery. Once the order returns to us, the applicable refund will be processed according to our Returns & Refunds Policy.

How do I initiate a return or exchange?

Contact us through info@linenshelf.com with your order details. We'll guide you through the process and confirm whether your request meets the applicable return or exchange conditions.

What happens after I request a return?

Once your request is reviewed and approved, we'll provide return instructions or arrange the applicable pickup. The product will be inspected after receipt before any eligible refund or exchange is processed.

What if my return is rejected?

Returns are subject to the conditions outlined in our Returns & Refunds Policy. If a returned product does not meet those conditions, we may decline the return and will communicate the reason to you.

Are the colours shown on the website accurate?

We make every effort to photograph our products accurately. However, colours may appear slightly different depending on your screen, device settings and lighting conditions.

Will the product look exactly like the photographs?

Our photographs are intended to represent the product as accurately as possible. Minor variations in colour, texture or appearance may occur due to lighting, screens and the natural characteristics of the material.

Do you have size information for your products?

Yes. Product dimensions are provided on the relevant product page. We recommend checking these measurements before placing your order to ensure the product is suitable for your requirements.

Are your products suitable for everyday use?

Our products are designed with everyday living in mind. Please refer to the individual product page and care instructions for specific information about the recommended use and maintenance of each product.

Are Linen Shelf products pre-washed?

Most of our products are pre-washed however we recommend that the customer washes the product once they receive it to ensure a hygienic and soft first use.

Are your products safe for sensitive skin?

Our products are made for everyday home use, but individual sensitivities can vary. If you have a specific material sensitivity, please check the product composition or contact us before purchasing.

Do natural fabrics have slight variations?

Yes. Natural fibres and textiles can have subtle variations in texture, colour and appearance. These characteristics are a natural part of the material and can make each piece feel unique.

How should I store my bedding and textiles?

Store clean and completely dry textiles in a cool, dry place away from prolonged direct sunlight. Avoid storing products while damp, as this can affect the fabric over time.

How do I care for my products to make them last longer?

Follow the recommended washing and drying instructions, avoid harsh treatment and store products properly when not in use. Appropriate care can help preserve the fabric, colour and finish over time.

How do I choose the right product for my home?

Start with the product dimensions, material and care information listed on each product page. If you're unsure about a size, fabric or style, our team will be happy to help you choose.

What makes Linen Shelf different from other home brands?

We focus on thoughtfully designed home textiles that bring together comfort, quality and timeless design. Each product is created with attention to fabric, finish and everyday usability, so it feels as good to live with as it looks.