Terms of service

Linen Shelf is a registered trademark owned and operated by Shree International, having its registered and principal place of business at A 194 & 195, Sector 63, Noida 201301, India.

By accessing or using our website, creating an account, placing an order or purchasing from us, you agree to these Terms of Service and our applicable policies.

1. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding contract under applicable law.

2. Use of the Website

You agree to use our website only for lawful purposes and in accordance with applicable laws.

You must not misuse the website, attempt to interfere with its security or functionality, gain unauthorised access, or use it for fraudulent or unlawful activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours and other information are accurate.

However:

  • Colours and appearance may vary depending on your screen or device

  • Minor variations may occur due to the nature of materials and manufacturing processes

  • Products are subject to availability

  • We may modify, discontinue or update products from time to time

Such variations do not affect your statutory consumer rights.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated and include applicable taxes where required.

We accept available payment methods including credit cards, debit cards, net banking, UPI, wallets and Cash on Delivery, subject to availability and serviceability.

Payments are processed through authorised payment service providers. We do not store your card, net-banking, wallet or UPI payment credentials on our servers.

For COD orders, additional verification may be required before dispatch.

We reserve the right to cancel or decline an order in circumstances including suspected fraud, payment failure, obvious pricing errors or other legitimate operational reasons.

If we cancel a prepaid order, any amount eligible for refund will be refunded through the applicable payment method.

5. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

6. Returns, Refunds, Exchanges & Cancellations

Returns, refunds, exchanges and cancellations are governed by our Returns & Refunds Policy, which forms part of these Terms.

By placing an order, you acknowledge and agree to the applicable conditions of that policy.

Nothing in our policies limits any consumer right or remedy that cannot lawfully be excluded or restricted.

7. Product Use & Care

Our products are supplied as described on the website and should be used and cared for in accordance with the care instructions provided with the product.

We are not responsible for damage, deterioration or premature wear resulting from misuse, improper handling, alteration or failure to follow the recommended care instructions, to the extent permitted by applicable law.

8. Intellectual Property

All content on this website, including text, photographs, product images, designs, graphics, logos, trademarks, product names and other materials, is owned by or licensed to Linen Shelf and/or Shree International.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission, except where permitted by law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Linen Shelf and Shree International will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability, consumer right or remedy that cannot legally be excluded or limited.

10. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Linen Shelf and Shree International from claims, losses, damages or reasonable expenses arising from your unlawful use of the website or your material breach of these Terms.

11. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, technical failures, epidemics or other unforeseen events.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law, disputes shall be subject to the jurisdiction of the courts at Noida, Uttar Pradesh.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services or applicable legal requirements.

The updated version will be published on this page and will apply from the date stated in the updated Terms.

14. Grievance Officer

In accordance with applicable consumer-protection and e-commerce requirements:

Ms. Nidhi
Grievance Officer
Shree International / Linen Shelf
A 194 & 195, Sector 63, Noida 201301, India
Phone: +91 120 4562189
Email: info@linenshelf.com

Consumer grievances may be submitted using the contact details above. Complaints will be acknowledged and addressed within the timelines prescribed under applicable law.

15. Contact Us

For general questions, orders or customer support:

Linen Shelf / Shree International
A 194 & 195, Sector 63, Noida 201301, India
Email: info@linenshelf.com
Phone: +91 9310335339