Shipping policy

We ship Linen Shelf products across India and internationally through trusted logistics partners selected according to destination, serviceability and operational requirements.

Order Processing

We aim to dispatch orders within 48 hours of order confirmation.

Orders are not dispatched on Saturdays, Sundays or public holidays.

During sales, peak periods or unforeseen circumstances, processing and dispatch may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

Delivery

Delivery timelines depend on the destination, serviceability and logistics partner.

The estimated delivery timeline applicable to your order will be communicated at checkout or through your order confirmation.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including weather conditions, operational disruptions, customs processes, or courier delays.

Once an order has been handed over to the logistics partner, we will provide reasonable assistance with tracking and resolving delivery-related issues.

Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as order value, destination and serviceability and will be displayed at checkout before payment.

Certain orders may qualify for free shipping based on the applicable offer or order value.

International Orders

International orders are subject to destination-country serviceability and applicable customs, duties, taxes and import requirements.

Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise at checkout.

Delivery timelines for international orders may vary depending on customs clearance and local logistics.

Cash on Delivery

Cash on Delivery (COD) is available for eligible locations and orders, subject to serviceability and applicable order-value conditions.

Additional COD charges, where applicable, will be displayed at checkout.

Failed or Delayed Delivery

If delivery is delayed, unsuccessful or affected by circumstances outside our reasonable control, we will make reasonable efforts to assist with the shipment.

Customers are responsible for providing accurate delivery information and being available to receive the order.

Cancellation After Dispatch

Orders may be cancelled before dispatch. Once dispatched, cancellation may no longer be possible. Customers may refuse delivery or initiate a return after delivery, subject to our Returns & Refunds Policy.